Join Our Team!

Applicants offered a position with our company must complete the following:

• Drug screening to include nicotine products
• Background checks
• Degree verification

Associate Account Manager

The Associate Account Manager role is fundamental in Gateway Specialty’s production of new business and retaining our book of existing business. This role will provide a unique experience in interacting with our customers and the handling of their new business submissions and renewal accounts.  This role also includes the challenge of building relationships with our markets and customers. This position will include the opportunity for professional development, insurance education, networking, and introduction to a variety of different career paths for future advancement.

Essential Job Functions:

• Review submissions and qualify risks in an effort to quote new business
• Analyze, submit, and process renewal business in accordance with company objectives and our markets’ guidelines in order to achieve our renewal retention goal
• Submit risks to market and define overall requirements per our customers needs
• Act as a liaison between markets and customers to negotiate favorable insurance quotes
• Review quotes for accuracy before sending to the agent
• Make outbound phone calls to follow up on quotes and understand the marketing situation
• Communicate coverage and selling points effectively in an effort to educate the agent on advantages in the quote
• Solicit new business and maintain relationships with existing customers as applicable
• Respond to customer emails and phone calls in compliance within service standards
• Responsible for growing a book of new business and retaining existing book of business
• Service policies and handle endorsement requests as needed
• Pursue continuing education programs for both professional and personal development

Specific Experience:

• 2+ years insurance experience
• Property and casualty license

Customer Service Associate

The Customer Service Associate role provides a challenging and rewarding opportunity for professional development, insurance education, networking, and introduction to a variety of different career paths for future advancement.

At Gateway Specialty, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.

Essential Job Functions:

• Providing the highest standard of customer service
• Entering quotes into our AIM database
• Processing and delivery of insurance binders and invoices to our customers
• Assisting account managers with the sales process, working with sales and marketing team on various projects, as well as reporting on results
• Policy issuance and adhering to our service promise to customers
• Assisting in the processing and servicing of issued policies in combination with account managers to obtain and process endorsements, cancellations, and other administrative tasks
• Liaison with accounting, and compliance team to delegate, track, and coordinate various surplus lines documents
• Accurately document all transactions and conversations with agents and carriers in our AIM database
• Other duties and responsibilities as required

Skills Needed:

This position demands an organized, self-motivated team player with the urgency, thoroughness, and time management skills to make a positive impact on our business. Drive for self-improvement and openness to receive feedback will unlock future potential and advancement.

Requirements:

• Must obtain Property and Casualty Insurance License within 90 days of start date

50/50 Entry Level Inside Sales Specialist Position

Candidates will be engaged in 24 month training and development program that will prepare the participant to become a superior insurance professional. The focus of the training program will be to increase new submissions, quotes, binders and premium over the phone.

Essential Job Functions:

This role consists of increasing new business submissions, quotes and premium by performing the following duties:

• Conduct 50 of outbound calls a day to appointed retail agents to drive new opportunities in, convert leads into submissions and turn quotes into bind orders. Weekly reporting of sales calls and results is expected.
• Educate customers on quoting platforms and services.
• Contribute to other outbound marketing efforts including social media, webinars and email blasts as necessary.
• Drive daily submissions goals and relay information to marketing team to maximize opportunities.
• Review web and phone quoting activity to spot trends positive and negative and address trends with customers and team.
• Establish an active relationship with Regional Sales Manager and regularly discuss strategy and tactics including training, sales issues and follow up.
• Pursue continuing education and insurance designations/licenses as outlined in the training and development plan. This will require self-study.

Travel:

80% of time is spent on the phone with customers

• Candidate expected to attend two week insurance bootcamp and participate in two-day annual sales conference in Wayne, PA
• Not a work from home position

Requirements:

• College degree OR equivalent business experience
• Strong oral and written communication skills
• Ability to prioritize tasks and work independently in a fast paced environment
• Motivated, results-driven sales personality
• Open to coaching and continuous improvement